Our service isn't an extra — it's the core of what we do. Four channels, one team, plus Fenna 24/7. This is our strength — and we're proud of it.
At most accounting firms, service is an afterthought. You call — voicemail. You email — three days later, an answer. You have an urgent question on Friday — good luck. Meanwhile time keeps ticking and you have to decide on gut feel.
We flip that completely. Service isn't our afterthought — it's our foundation. You have four channels to reach us (WhatsApp, phone, video, email), you pick the time window that suits you, and Fenna answers 24/7, on the right of every page.
This is our strength. Not in fancy offices or thick annual reports — but in that one moment you want to know something and someone answers quickly. That's what an accountant should be.
Fenna is the first line. She answers your standard questions instantly — VAT rates, deadlines, deductions, Chamber of Commerce procedures, anything in her knowledge base.
For the real work she refers you to an accountant, who will contact you within 1 business day, often sooner. Want the same person every time? Add a dedicated accountant for €25 a month.
Good to know: your conversations with Fenna are not stored. What you discuss with us via WhatsApp, phone or email is recorded in your file, so a colleague who stands in also knows what you were working on.
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You pick how to communicate. We answer via the same channel — no forced email threads, no phone tag.
The most practical option for most questions. Send a message and an accountant answers within 1 business day, often sooner.
Send a WhatsApp →When you'd rather not type. Call directly within your window — we pick up or call you back as soon as possible.
Call +31 85-130 2183 →For complex situations or your annual accounts review. Schedule a 30-minute call via WhatsApp — we send you the link.
Schedule a video call →When you want it in writing. Send to info@boekhoudlive.nl — reply within 1 business day.
Email us →A standard window is included in your package. Want hours beyond office times? Possible with a dedicated accountant, for a fixed monthly amount.
For entrepreneurs who work office hours. Included in every package.
Reach your accountant in the evenings and at the weekend too. Only available with a dedicated accountant (+€25/mo). Suits retail, hospitality, construction.
Fenna answers in chat day and night, including weekends and public holidays. A person is reachable in the window you choose.
Submit the free application and we'll personally call back within 1 business day. Or choose your package and sign up directly. Or ask Fenna your question, on the right of this page. She's there 24/7.
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