1. Definitions
- Boekhoudlive: the trade name of Triban Online Group V.O.F., registered at Villafloraweg 1, 5928 SZ Venlo, CoC 93458649
- Client: the entrepreneur or legal entity entering into an agreement with Boekhoudlive
- Service: the bookkeeping, tax and/or administrative services offered by Boekhoudlive — including bookkeeping, tax returns, advice, BV incorporation and the related live support
- Subscription: an ongoing service at a monthly rate, cancellable monthly unless agreed otherwise
- Software licence: the right to use the accounting software (e-Boekhouden or Moneybird) that Boekhoudlive arranges for you as part of the subscription
- Fenna: Boekhoudlive's AI bookkeeper, who prepares and processes work in your administration under the supervision of an accountant
2. Applicability
These terms apply to every offer, every sign-up and every agreement between Boekhoudlive and the client. Deviations only apply if they are recorded in writing. We explicitly reject any general terms of the client (for example purchasing terms).
3. Offer and agreement
The agreement is formed as soon as you sign up via our website (sign up) or otherwise accept our offer in writing or digitally. From that moment you are bound by these terms. After signing up you receive an invoice.
For specific services such as BV incorporation we use separate engagement letters.
4. Rates and payment
Rates are listed on the Pricing page and in the sign-up. All amounts exclude VAT unless stated otherwise.
- Subscriptions are invoiced monthly
- One-off services (such as BV incorporation) are invoiced in advance. Switching to Boekhoudlive is free
- Tax advice is invoiced by the hour (€225/hour) afterwards, once you have accepted the engagement letter
- Payment term: 14 days after the invoice date
- Not paid? After a reminder we charge statutory interest and reasonable collection costs. In case of prolonged non-payment we may suspend our services
- Rate increases are announced at least 1 month in advance. You can then choose to accept or cancel within 30 days
5. Term and cancellation
Subscriptions are cancellable monthly, including at the starter rate. There is no annual contract. You can cancel by email to info@boekhoudlive.nl, by phone or via your portal.
On cancellation:
- The current month is invoiced in full
- We complete ongoing tax returns and quarterly work properly at the normal rate
- Your administration, including all data, is handed over to you or your new accountant within 30 days
- The software licence we arranged for you ends. If you want to keep using that software, you can take out a licence directly with the supplier
We perform the service carefully and to the best of our ability, and we comply with the laws and regulations that apply to us, including the Dutch Anti-Money Laundering and Anti-Terrorist Financing Act (Wwft).
- A dedicated accountant as your point of contact is available as an option (+€25 per month)
- During your chosen service window (standard Mon–Fri 09:00–17:00; longer with an extended support option) we are reachable live via WhatsApp, phone, email and video call
- Fenna, our AI bookkeeper, processes work in your administration. An accountant checks that work. Fenna cannot make payments and does not file tax returns herself
- We send you tax returns for approval and only file them after you have approved them
- We meet deadlines provided we receive the right documents from you in time — see below
To do good work we need timely and correct input from you:
- Deliver receipts, invoices and bank statements monthly via the software or an upload environment
- Report changes in your business (address, partners, IBAN) immediately
- Answer our questions within a reasonable time — for tax returns often within 7 days
- Preferably approve tax returns within 5 business days. If you don't respond, we send you a reminder; we file nothing without your approval
If you don't deliver, or deliver too late, we cannot guarantee that deadlines are met, and any penalties from the Tax Authority are at your expense.
8. Software licences
When you sign up you choose the accounting software we keep your administration in: e-Boekhouden or Moneybird.
- e-Boekhouden: included in the price of your package. We arrange the licence and the account is managed by us. The licence ends when the subscription ends. You can then take out your own licence and transfer the data if you wish.
- Moneybird: available for a monthly surcharge on top of your package price. We arrange the licence and the account is managed by us. The licence ends when the subscription ends. You can then take out your own licence and transfer the data if you wish.
- Your own SnelStart subscription (existing arrangements only): if you already have SnelStart inZicht or inControle, you keep your own subscription and pay the licence to SnelStart yourself. You give us access with a connection key. When the agreement ends we withdraw that access; your subscription stays yours.
- Your own package (existing arrangements only): if you previously agreed another package with us, you keep and pay for the licence yourself and invite us as a user. We then work in your package manually, for a surcharge. We never store passwords for your package.
The Moneybird surcharge follows the plan that fits your use (the number of transactions per month). If the supplier changes its price, or you need a different plan, we adjust the charge and tell you in advance.
9. Liability
We do our work carefully. Still, anyone can make a mistake. Therefore:
- Our liability is limited to the amount paid out by our professional liability insurance in the case concerned. If the insurance does not pay out, our liability is limited to the total of the monthly invoices over the 12 months before the damage occurred
- We are not liable for indirect damage, consequential damage, lost revenue or immaterial damage
- We are not liable for errors resulting from incorrect or incomplete information supplied by you
- Penalties from the Tax Authority resulting from late delivery by you are at your expense
- Gross negligence or intent on our part falls outside this limitation
A claim can be submitted to us up to 1 year after you could reasonably have discovered the damage. After that, the right to compensation lapses.
10. Confidentiality
Everything you entrust to us is confidential. We only share it with:
- Our processors (see the privacy notice), under confidentiality
- Competent authorities where legally required (Tax Authority, FIU for unusual transactions under the Wwft)
- Third parties for which you have given explicit consent
The duty of confidentiality continues to apply after the agreement ends.
11. Complaints
Not satisfied? Tell us directly or email info@boekhoudlive.nl. We acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If we can't resolve it together, you can take it to the competent court (see article 13).
12. Changes to these terms
We may change these terms. We announce important changes at least 30 days in advance by email. Don't agree? Then you can cancel as of the date the change takes effect.
13. Governing law and jurisdiction
Our agreements are governed exclusively by Dutch law. Disputes are submitted to the competent court in Rotterdam, unless mandatory law designates another court.
TL;DR: Monthly cancellable, transparent pricing, an accountant who checks your returns. We deliver good work and you deliver your documents on time. If there's a problem we solve it together — and if we can't, the Rotterdam court decides under Dutch law.